Thank you for choosing Mechtrickx Pattern & Engineering
This Refund & Cancellation Policy explains how cancellations, refunds, and order changes are handled for our aluminium and wooden pattern manufacturing services.
Customers may request to cancel an order before production has started.
If accepted, cancellation may be approved without additional charges.
Any advance amount paid may be refunded, after deducting administrative costs (if applicable).
Once production, machining, or material procurement has begun:
Cancellation is generally not allowed due to the customized nature of the products.
If cancellation is requested, charges will apply based on:
Raw materials purchased
Labour completed
Design and engineering work done
Any other expenses already incurred
Since all products are custom-made to client specifications, we normally do not offer full refunds once manufacturing has commenced.
Refunds may be considered only in the following cases:
If a customer accidentally makes a duplicate payment, the excess amount will be refunded after verification.
Refunds may be issued if production has not started, subject to deduction of administrative or processing fees.
If there is a clear manufacturing defect caused by us and verified by our team:
We may offer a replacement, repair, or partial refund, depending on the situation.
Note: Issues arising from incorrect drawings, measurements, or data provided by the customer do not qualify for refunds.
As our aluminium and wooden patterns are made specifically to customer specifications, refunds cannot be issued for:
Change of mind
Incorrect information provided by the customer
Unexpected design changes after approval
Misuse or improper handling of the product
If you want to modify design or specifications:
Change requests must be submitted in writing.
Additional charges may apply.
Lead time may be affected.
Changes cannot be guaranteed once manufacturing is underway.
We reserve the right to refuse or cancel orders in cases such as:
Incorrect information provided by the customer
Payment issues
Technical limitations
Unavailability of materials
In such cases, we will inform the customer and provide a refund (if applicable).
Approved refunds will be processed within 15-30 business days through the original payment method or another mutually agreed method.
To request a cancellation, issue a complaint, or apply for a refund, contact us at:
Mechtrickx Pattern & Engineering
Email: mechtrickx@gmail.com
Phone: 7874411164
Website: mechtrickx.com